Popular Questions

Q: Why is my package logistics not updated?

A: It is normal that the logistics is not updated for 1-2 days. If there is no update for a long time, please contact customer service to confirm the situation.

Q: If the shoes are not the right size and need to be replaced, do I need to send them back?

A: Please measure your foot length accurately and let us know. We will then send you another pair of the right size. However, you can only resend them once.

Q: Why do the shoes I received have a leather smell?

A: Whether it is genuine leather or PU leather, there will be a leather smell when it is just made, and you need to leave the shoes in an open environment for 1-2 days.

Q: How are the shoes packaged?

A: Usually packed in bubble bags with fillers.